Privacy policy

1.  General

This notice explains how we will use your personal information that we collect from you when you use our services, contact us (by phone, email or online form) or subscribe to our newsletter. We are committed to protect the privacy of everyone whose personal data we process. Therefore, we will process your personal data in accordance with relevant data protection laws, including the regularly updated General Data Protection Regulation (GDPR), which is updated regularly. This privacy statement applies in conjunction with our cookie statement, which is available on our website.

1. The controller of your data

Clickwerk is a Germany-based company specialized in providing innovative mounting systems. The parties responsible for the processing of your personal data (referred to as “we” and/or “us” in this notice) are:

Clickwerk GmbH

Address: Walter-Becker-Straße 44, 21035 Hamburg, Germany

Warehouse address: Gauerter Hauptdeich 35, 21037 Hamburg, Germany

Email: [email protected] 

If other entities within Clickwerk provide products or services to you, the entity providing such products or services is responsible for your personal data. This notice applies to all entities located in the European Economic Area.

1. What information do we collect about you?

The information we collect from you when you use our online services, contact us, place an order, use our online calculator tools, submit project queries or subscribe to our newsletter may include:

• Your domain – Name, your IP address and/or your anonymous user ID.
• The internet browser you are using.
• The device and/or environment you are using.
• The source of your visit to our website (e.g. through a Google search result, through our Facebook page, etc.).
• Your activity on our online services (e.g. what you see on the website, what you click on, how much time you spend on the website, etc.).
• Your interaction with our online advertising.
• Your user experience with our online services.
• Your full name.
• Your address.
• Your email address.
• Your business.
• Your phone number.
• Your participation in the newsletter (e.g. number of opens, clicks on links to the site).
• Your queries.
• Any additional information you provide to us directly (e.g. emails, phone calls, letters, personal information, etc.) We only intend to provide information and collect information from individuals over the age of 18. Children under the age of 18 may not submit information through our online services. If we become aware that we have collected or received personal information from a child under the age of 18 without verified parental consent, we will promptly delete that information. We do not knowingly collect personal information from children under the age of 18 or advertise our products or services to them.

1. How do we collect your personal data?

The way we collect your personal data depends on how you use our services, contact us or subscribe to our newsletter. Some data is collected automatically when you interact with our online services, other data is collected directly from you (e.g. information you provide for enquiries, etc.) or with your consent. Where required by law, we will obtain your consent to collect and process your information (e.g. for direct marketing purposes). We provide a brief description of all the ways in which we may collect your information:

• When you visit our website and accept cookies.
• When you create an account with us (e.g. to use online tools etc).
• When you subscribe to our newsletter.
• When you contact us (e.g. by phone, contact form, email, post etc.).
• When you enter your data or information into a form.

1. Why do we collect this data?

The collection of certain data is necessary to be able to offer you various services and products. We cannot contact you without your name, email address or telephone number. In addition, we may collect data for marketing purposes, such as your email address if you subscribe to our newsletter.

Here are some reasons why we may collect your information:

• To fulfill your requests for products and services (e.g. to request a call back or subscribe to our newsletter).
• To contact you about future orders or to respond to your enquiries.
• To evaluate our current or potential business relationship.
• To enforce our terms and conditions.
• To manage our business operations.
• To provide you with a personalized customer experience.
• To improve your experience of browsing and using our online services.

1. How long do we keep this data?

We follow reasonable business practices and applicable law to determine how long we keep your personal information. We only keep your data for as long as necessary to fulfill the purposes set out in this privacy policy. If we are required by law to keep data, we will do so. For example, if you unsubscribe from our newsletter, we will remove your email address from our mailing list as we no longer need it for that particular purpose. Unless we have a compelling legal reason for processing your data that overrides your interests, rights and freedoms, we are legally obliged to erase your data if you object to its processing.

1. How do we protect your data?

We protect your personal information from unauthorized access and misuse through appropriate security measures, including physical, electronic and managerial safeguards. We restrict access to your information to those employees who need it in order to perform their jobs relating to the purposes set out in this Privacy Policy.

1. What rights do you have under data protection legislation?

You have certain rights under applicable data protection legislation, which may be subject to specific legal requirements and possible restrictions:

• You have the right to receive information about what data we hold about you, as well as certain aspects of our data processing activities, such as the purpose of processing and the recipients of your data.
• You can request that we correct any inaccurate or incomplete information about you.
• You have the right to request that your data be deleted, unless such action conflicts with other legal requirements such as retention periods or is necessary to protect our rights and claims.
• You can request that we restrict the processing of your data to certain legally defined purposes.
• You have the right to object to the processing of your data on the basis of a legitimate interest or public interest based on your particular situation. We will stop processing your data if we cannot demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or if the processing is necessary to establish, exercise or defend legitimate claims.
• If we process your personal data for direct marketing purposes, you can object to this at any time.
• In some cases, you can obtain your data in a structured, generally accepted and machine-readable format or request it to be sent to a third party.
• You have the right to withdraw your consent to the processing of personal data at any time. Please note that this does not make the processing of data carried out by us prior to your request unlawful.
• You can also file a complaint with the data protection supervisory authority. However, we recommend you contact us directly with any questions in the first instance. You can send your queries or questions about our data processing activities by email to [email protected].

Please note that your rights may be subject to certain legal requirements and restrictions.

1. How is your data shared?

In general, we do not share the information we collect with third parties or affiliates, except as described below. For example, we may share your information with authorized business or ancillary partners, or third-party service providers who perform certain services on our behalf, such as processing credit card payments, providing customer support and marketing assistance, analysing sales, supporting our website functionality, fulfilling your requests, managing contests, promotions and surveys, processing payroll and sending out our news feed. These third party service providers only have access to your information as necessary to perform their services and may not share your information or use it for purposes other than those set out in this Privacy Policy. We will never sell your information to third parties for their marketing purposes. In addition, we may disclose personal information about you:

• When it is necessary to complete a transaction or to fulfill your request.
• When we are required to do so by law or are required to do so by a court order.
• When we need to comply with a legitimate request from a legal or public authority.
• When we believe, we must do so to prevent financial loss or physical harm.
• To establish or protect our legal rights or to deal with a legal claim.
• In connection with suspected or actual fraud or illegal activity.

Our site may contain links to third party sites such as B. Authorized distributors, trade affiliates and third party service providers. We have no control over the content, security or privacy practices of these sites, and we encourage you to read the privacy policy of each site you visit. We may use plugins such as social share or like buttons (e.g. for social networking sites such as Facebook). The download, use and operation of these plugins is governed by a third party privacy policy. Please note that if we need to transfer your data to a recipient outside the European Union (EU) and the European Economic Area (EEA), we will comply with all transfer requirements applicable under data protection legislation. Contact [email protected].

1. Does this privacy policy ever change?

We reserve the right to change or amend this privacy policy. We recommend you check it regularly to keep up to date with our data processing practices. The date of the last update of this privacy statement is indicated below.

Last updated: May 1, 2023.